Whilst recognising Consumer Rights to a refund, it is appropriate at this difficult and unprecedented time to accept Credit Notes.
The Credit Notes are covered in the event of a financial failure by BONDED COACH HOLIDAYS financial protection.The Credit Notes can be exchanged against future holidays until end of 2021.
Options should be discussed with the individual BCH Member (click here) once business are allowed to return to normal working.
Bonded Coach Holidays is in regular contact with the Trading Standards Lead Officer for travel and tourism law.
BCH safeguards your money in the unlikely event that your BCH tour operator ceases trading. You are guaranteed repayment of monies paid. It also ensures the completion of your holiday if it has already started.
Each BCH member is required to provide a bond from a bank or major insurance company to BCH. This bond is used to refund your money or to allow you to complete your holiday if already started. BCH also has an insurance policy available to cover unlikely situations where a members bond does not cover all the refunds.
BCH is a consumer protection scheme approved by the Government under The Package Travel and Linked Travel Arrangements Regulations 2018 to safeguard your money. When booking a package coach holiday (involving coach travel and accommodation of at least one overnight stay), be it in the UK or abroad, always check that your tour operator is complying with the Package Travel Regulations with regard to your money. If in doubt ask them how they are complying and how your money is protected.
Remember, it is a legal requirement to provide protection for your money as BCH does.
The EU Package Travel Regulations offer protection to consumers when booking package holidays. Tour operators have a legal obligation to provide such protection and failure to do so is a criminal offence.
The Government has appointed the Confederation of Passenger Transport UK (CPT), as the trade body representing the coach and bus industry, to administer BCH under The Package Travel and Linked Travel Arrangements Regulations 2018.
BCH Members are required to comply with operational and financial standards, set out in the rules and code of conduct, and they are audited on a regular basis by CPT.
BCH Members are required to re-apply each year for membership of the scheme, supplying financial information to an independent applications committee who set their bond levels.
When considering a coach holiday always look for the BCH logo on the operator’s brochure.
This means that your money is protected by a government approved scheme specifically for coach package holidays (involving coach travel & accommodation of at least one overnight stay).